Refund Policy
Last updated: October 8, 2026
This page summarizes the refund terms in Section 4 of our Terms of Service. If anything here differs from the Terms, the Terms apply.
1. How purchases work
Vet Pearls Academy access is sold as a one-time payment for a fixed access window. It is not an auto-renewing subscription, and we never charge your card again unless you choose to make another purchase.
2. Before your access starts
You can request a full refund any time before your access starts. For a first purchase, that means before you click “Start My Access.” For a renewal, it means before its scheduled start date. Your dashboard shows when a renewal is scheduled to begin.
3. After your access starts
Once an access window has started, that purchase is final and is not eligible for a refund, except where required by law. If you believe you were charged in error, such as a duplicate charge, contact us and we will review it promptly.
4. What a refund does
A refund ends the access that came with that purchase. It does not affect access you already have from an earlier purchase.
5. How to request a refund
Email info@vet-pearls.com from the address on your account and include your name and the date of purchase. We will confirm by email once your request has been reviewed.
6. How refunds are paid
Approved refunds are returned to the original payment method through our payment processor, Stripe. Your bank or card issuer controls how long the credit takes to appear, which can be several business days.
7. Exam results
Refund eligibility does not depend on exam results. Vet Pearls Academy does not guarantee that you will pass the NAVLE.
8. Questions
If you are unsure whether a purchase is still eligible, email us before you start your access and we will tell you where it stands.